Decent Towels Return Policy
Last Updated: May 09, 2024
Thank you for shopping at Decent Towels! We appreciate your business and want to ensure a smooth shopping experience. This return policy outlines the conditions under which you can return your purchase for a refund or exchange.
Eligibility for Return
You may return most new, unused, and unwashed items purchased on Decent Towels within 7 days of delivery for a full refund. Some exceptions may apply (see below).
Acceptable Return Conditions
- Items must be returned in their original packaging with all tags attached.
- Items must be unworn, unwashed, and undamaged.
- Items must be accompanied by a copy of your receipt or packing slip.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Items marked as “Final Sale”
- Personalized items
- Gift cards
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team by email at [email protected] or by phone at [Phone Number] within 30 days of receiving your order.
- We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your items.
- Securely pack your items in their original packaging, including a copy of your receipt or packing slip.
- Ship the return package to the address provided on the RMA.
- You are responsible for the cost of return shipping.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 business days to the original payment method used for your purchase. Please note that it may take additional time for your bank to post the refund to your account.
Customer Service
If you have any questions about our return policy,
Need help?
Contact us at decenttowelofficial@gmail.com for questions related to refunds and returns.